Shipping & Returns
Last Updated: 10/25/2026
At The Toledo Store, customer satisfaction is important to us. Please review our refund and return policy before placing an order.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of delivery.
To help us review your request, please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
After reviewing your request, we may offer a replacement or refund, as appropriate.
2. Change of Mind Returns
We generally do not accept returns or offer refunds for change of mind, personal preference, or unwanted items that were delivered correctly and are free from defects.
Exceptions may be considered at our discretion or where required by applicable law.
3. Order Cancellations
Cancellation requests must be submitted as soon as possible.
If your order has not yet been processed or shipped, we will attempt to cancel it. However, cancellation cannot be guaranteed once fulfillment has begun.
RETURN AND REFUND POLICY
4. Return Shipping Costs
If a return is required because an item is defective, damaged, or incorrect, we will provide appropriate return instructions and cover necessary return shipping costs.
For any discretionary return approved for a change of mind, the customer may be responsible for return shipping costs, as disclosed before the return is authorized and where permitted by law.
*Please do not send products back without contacting our support team first.*
5. Refund Processing
Once a refund has been approved, it will be issued to the original payment method whenever possible.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
6. Missing or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the shipment and determine an appropriate resolution.
7. Contact Us
For questions, cancellations, refunds, or return requests, please contact:
Email: toledostore@thetoledostore.com
Store: The Toledo Store
Please include your order number so we can assist you more efficiently.
8. Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.